Front Office Manager-Carlow

CPL

CARLOW

Our client are apart of a leading hotel group in Ireland and are currently recruiting for a Front Office Manager. The ideal candidate will have experience of managing a Front Office team in a hospitality environment. Job Requirements. Ensure the day-to-day operations are carried out in line with department and Hotel standards. To provide excellent service to guests at all times. To carry out duties in accordance with statutory, health and safety requirements. Deal with day to day front office operations. Assist with cash/reservations/guest queries and check in / out of guests. Deal with all guest queries. Ensure payments are balanced and accurate. Ensure that team members are receiving the necessary training. Coach and mentor all Team Members to hotel standards. Track and monitor team members performance. To control all costs and payroll associated with the department. To motivate the Team Members in achieving the Sales targets for Front Office. To liaise with the Reservations Manager in maximising sales for Front Office. To deal with all guest complaints and ensure they are dealt with in a timely fashion. The Candidate. Will have previous front office management experience, ideally in a 4/5 star hotel. Be a friendly, welcoming person. Have previous experience with hot soft. Have excellent attention to detail. Have a pro- active approach to selling.

1534 days ago