Supplier Complaint Management Steward

PROCHEM Engineering Limited

Carlow

Role Summary:    The successful candidate will work within the supply chain Materials and SAP team at our client’s busy pharmaceutical site in Co. Carlow.   This individual will be responsible for initiating and managing supplier complaints. This requires review and progress of the complaints at the site cross-functional MRB meeting and liaising with Supplier Performance and Development Management (SD&PM) team and the Supplier for investigation completion. The final supplier quality report for the investigation will be completed by the supplier complaint process steward for review and sign-off. Relationship development with key site suppliers and SD&PM for efficient issue resolution ensures on-time complaint close out.   Material management process also includes the management of supplier change notifications and the new material introduction process. Ensure that objectives are effectively achieved, consistent with Company requirements to ensure compliance, safety and reliable supply to their customers. Core Duties and Responsibilities:    Responsible for the processing of supplier complaints, ensuring that they are raised investigated and closed in accordance with site and global procedures. This includes the resolution of the inventory associated with supplier complaint and requiring certificate of destruction / discards as required.   The creation and maintenance of Approved Material files including Material Specification and purchasing and distribution documentation as required. Assist in changes to existing materials or suppliers on site. This involves close collaboration with the Technical Engineering, IPT and Quality teams. Coordinates and facilitates the Material Review board Cross Functional Assessment team.  Management and ownership of site Corrective Actions, Deviations and Change controls related to Supplier complaints   Ensure that objectives are effectively achieved, consistent with Company’s requirements to ensure compliance, safety and reliable supply to the customers. Drive compliance with Global Policies, Procedures and Guidelines, regulatory requirements and execute current Good manufacturing Practices (cGMP) and good documentation practices (GDP) in the performance of day to day activities and all applicable job functions. Target Right First Time (RFT), 100% of the time. Drive continuous improvement by leading and active participation in investigations and investigation reports, execution/development of change control, and contribution to Kaizen events as appropriate. Manage root cause analysis of issues, using standard tools and methods, to resolve associated issues e.g. Fishbone diagrams, 5 why’s etc.; oversee and implement subsequent corrective action through the change management system. Work collaboratively to drive a safe and compliant culture on site.   May be required to perform other duties as assigned.  Minimum Qualifications and Experience:   Bachelor Degree or higher preferred; ideally in a Science, Engineering or other Technical discipline SAP Knowledge essential.   Experience supporting quality related issues.   Experience working with quality management systems.   Change Control/ Change Management experience preferable.   Green Belt preferable   Considerable experience in a comparable role; contributing to the business at a directional, strategic level; ideally in a manufacturing, preferably GMP setting. Knowledge of regulatory/code requirements to Irish, European and International Codes, Standards and Practices.   Understanding of business and operations management models and their application.   Ability to complete investigations and excellent report writing skills.   Excellent use of Excel and generation of report / standards and policy writing skills required   Lean Six Sigma Methodology experience desired   Having a strong safety ethos   Excellent communication, presentation and interpersonal skills, to interface effectively with all levels of colleagues and with external customers in a team orientated manner. Understand the specific responsibilities of all site functions as they relate to one’s own department as well as the network governance groups.   Have shown the ability to effectively manage complex projects across multiple disciplines   Demonstrate analytical and systematic problem-solving skills   Strong change management skills   Effective conflict resolution & Negotiation skills   Strategy planning and development   Risk management skills  To Apply:  If you would like to discuss this vacancy or to discuss your career and other job opportunities in confidence, contact us: 14 Danville Business Park, Kilkenny, Ireland. +353 56 77 90100. recruitment@prochem.ie   Click here to submit your CV   Please note, we do not require agency assistance with this role.  .

873 days ago