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Clominam Business Park, Portlaoise, Laois
Beechfield Healthcare is seeking to hire a Customer Services Representative to join their office support team.
The ideal candidate will have min 2-3 years' experience working in a back-office function dealing with customers, processing orders and generating invoices. You should be fully MS Office proficient. Experience of using Accounting/ERP systems would be an advantage. There is also a strong sales element to the role dealing with telephone enquiries and showroom customers.
Experience of high-volume data entry is a distinct advantage.
Roles and Responsibilities:
· Dealing with all aspects of customer orders.
· Dealing with inbound sales enquiries and managing private customer sales pipeline.
· Dealing with product returns and credit notes.
· Dealing with customer enquiries, requests, backorders and record management.
· Keeping customer informed in accordance with set KPI's while customer queries/escalations are being resolved.
· Managing spare parts and responding to customers’ parts queries.
· Liaising with Warehouse staff and other client offices.
· Supporting sales teams & managers.
· Providing administrative support to other departments, as required.
Qualifications and Experience:
· Candidate will ideally have at least three years previous experience in a similar role, ideally in a service environment of a distribution or manufacturing company.
· Excellent verbal & written communication skills.
· Distribution/Medical Equipment experience desirable.
· Good working knowledge of Microsoft Office Applications (MS Excel & Word) and order processing experience desirable.
The successful candidate will be:
· Flexible, hardworking and enjoy working with people.
· Articulate, courteous with a friendly telephone manner.
· Ability to work well under pressure while adhering to strict deadlines.
· Independent but able to work well as part of a team and to help out with other office tasks as needed.
· Willing to work outside of normal working hours as required, during busy periods or while supporting project work.
· Salary: Negotiable
· Generous Sales Commission Structure
· Hours: 9.00am-5.30pm Monday-Friday
· 20 Days Holidays
· Contributory Pension Scheme