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Customer Services Representative - Portlaoise

Beechfield Healthcare
Clominam Business Park, Portlaoise, Laois

Beechfield Healthcare is seeking to hire a Customer Services Representative to join their office support team.

The ideal candidate will have min 2-3 years' experience working in a back-office function dealing with customers, processing orders and generating invoices. You should be fully MS Office proficient. Experience of using Accounting/ERP systems would be an advantage. There is also a strong sales element to the role dealing with telephone enquiries and showroom customers.

Experience of high-volume data entry is a distinct advantage.

Roles and Responsibilities:

·      Dealing with all aspects of customer orders.

·      Dealing with inbound sales enquiries and managing private customer sales pipeline.

·      Dealing with product returns and credit notes.

·      Dealing with customer enquiries, requests, backorders and record management.

·      Keeping customer informed in accordance with set KPI's while customer queries/escalations are being resolved.

·      Managing spare parts and responding to customers’ parts queries.

·      Liaising with Warehouse staff and other client offices.

·      Supporting sales teams & managers.

·      Providing administrative support to other departments, as required.

Qualifications and Experience:

·      Candidate will ideally have at least three years previous experience in a similar role, ideally in a service environment of a distribution or manufacturing company.

·      Excellent verbal & written communication skills.

·      Distribution/Medical Equipment experience desirable.

·      Good working knowledge of Microsoft Office Applications (MS Excel & Word) and order processing experience desirable.

The successful candidate will be:

·      Flexible, hardworking and enjoy working with people.

·      Articulate, courteous with a friendly telephone manner.

·      Ability to work well under pressure while adhering to strict deadlines.

·      Independent but able to work well as part of a team and to help out with other office tasks as needed.

·      Willing to work outside of normal working hours as required, during busy periods or while supporting project work.


·      Salary: Negotiable

·      Generous Sales Commission Structure

·      Hours: 9.00am-5.30pm Monday-Friday

·      20 Days Holidays

·      Contributory Pension Scheme